常見問題

In this online store's system setting, now we can only ship within Taiwan, but we are happy to ship worldwide.

For international orders, please feel free to contact us at lucidisletknit@gmail.com directly.


Please note:


**Orders outside of Taiwan are shipped with registered mail.


**Items being shipped outside of Taiwan may be subject to taxes, customs duties, and possibly extra fees levied by the destination country. The responsibility of payment of these fees is for buyers not Lucid Islet Knitting Labo.


**We are not responsible for lost parcels. It is something that happens very rarely but still can occur. If you want to be sure to receive your parcels, please choose tracked mail.


**We are not responsible for the returned parcel, although if it will happen, we'll gladly let you know to arrange new shipping.

依照消費者保護法規定,消費者享有商品到貨7天鑑賞期(包含例假日)之權益,七日鑑賞期屬『考慮期』並非『試用期』,若商品如經拆封、使用、以致缺乏完整性即失去再販售價值時,恕無法退貨。


可免費退換貨政策:

倘商品瑕疵或寄錯的情況,請於七日內辦理退換貨,我們將全額負擔運費。

請登入系統,在訂單留言通訊處說明需退換貨的原因及情形 ,以便後續換貨作業安排。

台灣訂單/ Taiwan:

目前提供3,600間全家店舖,店到店取貨付款,安心有保障。後續將提供更多元的金、物流選項,敬請期待。


國際訂購/ International:

本系統僅能接受台灣訂單,但我們很歡迎國際訂購,請另行email至lucidisletknit@gmail.com,我們將為您服務。


In this online store's system setting, now we can only ship within Taiwan, but we are happy to ship worldwide.

For international orders, please feel free to contact us at lucidisletknit@gmail.com directly.


Please note:


**Orders outside of Taiwan are shipped with registered mail.


**Items being shipped outside of Taiwan may be subject to taxes, customs duties, and possibly extra fees levied by the destination country. The responsibility of payment of these fees is for buyers not Lucid Islet Knitting Labo.


**We are not responsible for lost parcels. It is something that happens very rarely but still can occur. If you want to be sure to receive your parcels, please choose tracked mail.


**We are not responsible for the returned parcel, although if it will happen, we'll gladly let you know to arrange new shipping.

電腦版:可至商店右上方點選人像圖示→「註冊」,即可加入會員。

手機版:可至商店左下方點選「登入/註冊」,即可加入會員。

本網站不強制註冊會員,不需註冊也可訂購。成為會員的好處可享有不定期專屬會員折扣活動、優惠碼,更方便的訂單查詢功能等…。

電腦版:請至商店右上方點選人像圖示→「訂單查詢」,輸入訂單編號及手機號碼(兩項皆需輸入),即可顯示您的訂單唷!

手機版:請至商店右下方點選「訂單查詢」,選擇非會員,輸入訂單編號及手機號碼(兩項皆需輸入),即可顯示您的訂單唷!

可至商店最下方尋找網站聯絡資訊,或利用「FB社團/粉專」、「聯絡我們」功能,提出您的需求唷~